Frequently Asked Questions

Orders & Shipping

All orders from Zamst.us can only ship within the US.  For other countries you can visit our global site:
http://zamst.com

In stock items are shipped within 2 business days from when the order was placed. Next day or 2nd day shipping options refer to business delivery days once the order ships (Saturday is not considered a business day).

We ship all products via FedEx. Expedited shipping is available with an additional charge.

Shipping and Delivery are only available on business days.

Yes you can contact our customer service at zamstinfo@stiproducts.net

Contact zamstinfo@stiproducts.net for suggestions on a comparable product or anticipated ship date of the item out of stock.

Once the order has shipped, Zamst will send out tracking information to the e-mail provided.

All Zamst products within the United States ship from Louisiana.

Products

Our ankle braces are sold separately.

Most of our ankle braces are anatomically correct and are specifically made for a right and left ankle.  Please refer to the product page of each ankle brace to determine if you need to choose a right or left option.

Typically our products are made for 3-5 months or one season.  It depends on the frequency of usage and care of the merchandise.  

Most of our products require measurement of the circumference of the arm, thigh, calf, etc.  Other areas may require you to measure the distance.  For ankle or socks, the size is based on your shoe size. If it falls between two sizes, choose the larger one.  Sizing can be found on our website; you can also download the catalog with sizing information as well.   

If you still have questions you can contact us at zamstinfo@schutt-sports.com.

Most of our ankle braces will fit comfortably in your shoes.  Our A2-DX should fit in most athletic shoes however it may not fit in some boots, skate or cleates.  If your athletic shoe is already tight on you then we recommend going up a half size or getting a wider option.

Please refer to the step by step “Instruction for Use” guide within the packaging and the try on videos on our website.

Please wash according to the following directions:

• Use a neutral detergent and hand wash it in a tub or sink. Dry away from direct sunlight.

• Please note that the product may fade as a result of washing.

• Do not place in a dryer or have it dry-cleaned.

• Do not iron it or use chlorinated detergents.

Most of our products are specifically made to prevent or support certain type of sport related injuries.  Please consult a medical professional and refer back to the information on the packaging or visit our website.                  

If you still have questions you can contact us at zamstinfo@stiproducts.net.

The A2-DX ankle braces come with two extra padding that are located inside, which can be place in the area that is causing pressure.  This will in turn, provide more padding and relieve the pressure.

The Thumb Guard has Thermo-plastic material inside.  To mold placed the thumb guard in warm to hot water (about 150 F) for 15-20 seconds, then place it on your thumb and hold in place until it begins to harden (~30-60 secs).